How to Choose the Right Care Management Company for Your Aging Parents: 10 Essential Questions to Ask
Recently, our team had the honor of presenting at the 2025 NAELA conference, where during the Q&A session, someone asked us to share 10 questions they should ask when hiring a care management company. Although we didn’t have a ready list at the moment, we took time afterward to carefully consider this important question. Here are the 10 essential questions we recommend asking to help you find the best care management partner for your aging parents.
What services do you provide, and how do you customize them to meet individual needs? Every family’s situation is unique. It’s important to understand whether the company offers tailored care plans that adapt to your parents’ changing needs.
Are your care managers licensed or certified (e.g., LICSW,RN)? Credentials indicate a level of expertise and accountability. Licensed nurses or social workers often bring valuable clinical insights to care management.
How do you assess a client’s needs, and how often is that care plan updated? A thorough initial assessment and regular updates ensure that care remains relevant and responsive as health or circumstances change.
Do you provide 24/7 emergency support or after-hours assistance? Emergencies don’t wait for business hours. Knowing that your care manager can be reached anytime can provide critical reassurance.
How do you coordinate with doctors, home care providers, or senior living communities? Effective communication among all parties involved is key to seamless care and avoiding misunderstandings or gaps.
Can you help with legal, financial, or housing decisions if needed? Some care management companies offer guidance or referrals on complex decisions, such as power of attorney, budgeting, or moving to assisted living.
What is your communication style and frequency with families? You want to feel informed without feeling overwhelmed. Clarify how often you’ll receive updates and how they prefer to communicate.
What are your fees, and how is billing handled? Understanding costs upfront and knowing whether services are covered by insurance or private pay helps avoid surprises later.
Can you share references or testimonials from families you’ve worked with? Hearing directly from other families can reveal the company’s strengths and areas to watch for.
What makes your approach to care management unique or different from others? This question lets you gauge the company’s values, philosophy, and what extra they bring to the table.
Final Thoughts
Choosing a care management company is a deeply personal decision. By asking these questions, you can better assess which provider aligns with your parents’ needs and your family’s expectations. Remember, a good care manager will not only coordinate services but also advocate for your loved one’s dignity, comfort, and quality of life.
If you’re starting your search, consider writing down these questions and taking notes during your interviews. It will help you compare options and make a confident choice for your parents’ care journey.